Contact Us
澜若乾供应链管理(武汉市)有限责任公司 is the website operator and the sole legal entity responsible for the contacts below. Choose the service channel matching your request and include an order number when available.
Viewer customer service
For viewing access, account help, receipts, payment questions, refunds and privacy requests, use the viewer customer-service channel shown below or submit a tracked support case.
Studio service support
For producer onboarding, service orders, invoices, localization, publishing review or technical support, contact 澜若乾供应链管理(武汉市)有限责任公司 through the studio-service channel below.
Response times
We aim to acknowledge customer-service messages within two business days. Complete refund requests are normally decided within five business days. Complex payment, rights or security investigations may take longer, and we will update the case record when more information is needed.
Copyright reports
Copyright owners or authorized representatives should use the Copyright and Takedown page and provide the title URL, claimant identity, ownership evidence and the disputed material.
澜若乾供应链管理(武汉市)有限责任公司 operates both contact channels below. They are internal service workflows of one company, not separate legal entities.
Open a support case
This request is routed to the viewer support team at 澜若乾供应链管理(武汉市)有限责任公司 and stored with an audit trail.
Track a request
Enter the case reference and the exact email used when it was submitted.